Managing Professional Intellect Case Study Example | Topics and Well Written Essays - 3250 words

Managing Professional Intellect - Case Study Example The case study "Managing Professional Intellect" discusses what is the professional intellect and how can the organization develop and in what ways can we leverage this professional intellect since a number of leaders and managers in most organizations have created systematic answers to questions concerning professional intellect. Accor group of hotels (China) is one of the major hotel groups in the world. It commands an economy which is constantly growing in most parts of the country. Ibis Hangzhou in Shanghai China is one of the leading hotels of the group. This hotel group offered a good environment for the study of the manner in which information is exchanged between the workers, administration and their customers. It also provides a good opportunity for one to learn the nature of questions asked as well as the kind of knowledge which is shared around. The major reason for selecting this hotel is because it is in the service industry where there is a lot of exchange of information exchanged between customers and stuff workers because of the nature of the services offered. The stuff has to communicate and handle the customers who choose to use their services thus there is need of using information and employ the necessary knowledge to deal with every situation. The hotel was also selected because of the hos pitality it offered for one who is willing to conduct any study there. It offered a good environment for one to make enough direct observations of the required information. 1.20 Study of the Knowledge shared and information exchanged in the Hotel. The Study would cover observation the manner in which the stuff workers of the hotel interact with each other and their customers, the way they approach the customers and the manner in which they approach and respond to each other and the administration. It would also study the manner in which Ibis Hangzhou hotel as an organization share and manage the knowledge they have and the kind of questions asked by the workers to clients as well as the questions asked by the administration to the workers. The aim of this would be to investigate the kind of knowledge and information employed in the hotel environment, how this information and knowledge is managed and how it assists the organization generally. The study would be carried out by participating in the hotels daily operation for a whole day. This would involve interacting directly with the customers and the employees while making direct observation and recording of their behavioral reactions to different individuals. There would also be interview of certain customers and workers within the organization to find their perception of the kind of services hence information provided within the organization. The way every information or question was asked and responded was keenly noted as well as the manner in which the customers were treated was also noted. This was necessary it would enable the researcher in evaluating the kind of information and knowledge is available within the organi